| 1. Are your products environmentally friendly? |
| We can assure you that our products are made of 100% natural Palm & Soy wax and all wicks are lead free and made from cotton. The only additives used in our candles are the best quality fragrant oils and colours. If you would like a candle that is totally 100% natural, you may wish to order one of our Soy range made using essential oils and no colour. |
| last updated - 2009-11-26 05:45:31 |
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| 2. Is Gooseberry Hill Candles an Australian Company? |
| Yes we are a 100% Australian owned business. The ABN number for Gooseberry Hill candles is 988 464 654 39. Either Tracy or Richard personally hand pour each and every candle that we produce right here in the beautiful Blue Mountains, New South Wales. |
| last updated - 2010-09-26 06:22:30 |
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| 3. Is it safe to place my order on Gooseberry Hill Candles's website? |
| Yes it is definitely 100% safe to order from our website. All orders are either processed through PAYPAL used by 86 million worldwide account holders or you can also select the option cheque/money order. PAYPAL is a secure payment provider. If you select the cheque/money order option once your order is completed you will receive a confirmation email to which you just reply requesting our bank details which will be forwarded to you immediately. Please be aware that all orders must be paid in full and funds cleared prior to dispatch. |
| last updated - 2009-11-26 05:46:05 |
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| 4. Do you have a money back guarantee? |
| Naturally it is in our best interest that our customers are happy. With this in mind if you are in any way unhappy with your purchase from Gooseberry Hill Candles, we provide the following options to you. Within 3 days after receiving your order and finding there to be an issue, you can choose between a refund, excluding shipping, exchange or credit is also available excluding shipping. This is subject to providing proof of purchase and that your goods are returned unused and with all seals and containers intact. So please retain your receipt as proof of purchase. Please note that any damage incurred in transit by Australia Post is the responsibility of the purchaser and to claim from Australia Post, provide all completed appropriate paper work and proof of damaged packaging to your local post office. |
| last updated - 2009-11-26 05:46:30 |
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| 5. Do your prices include G.S.T? |
| All products purchased from Gooseberry Hill Candles at this time are currently GST free. |
| last updated - 2009-11-26 05:46:51 |
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| 6. Is it safe to use my credit card on this website? |
| Yes. All orders are either processed through Paypal used by 86 million worldwide account holders or you can also select the option of bank transfer. Once your order is completed you will receive an email with our bank details. Please be aware that all orders must be paid in full before dispatch. |
| last updated - 2009-11-26 05:47:51 |
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| 7. Can I pick up my order? |
| Yes you are more than welcome to come and pick up your order. Please suggest a day and time in the comments section of the order form or call us on 02 4754 4270 to arrange a suitable time for pick up. |
| last updated - 2009-11-26 05:48:29 |
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| 8. What are your expected delivery times? |
| Orders are processed in the order received. Once your order is placed and full payment received your candles are poured or selected from existing stock if on hand. All candles made in house are cured for 24 - 48 hours, packaged carefully and posted direct to your door. You should receive your order within 7-10 business days depending on your location in Australia. If you require the items quicker than that, then simply select express post. |
| last updated - 2009-11-26 05:48:49 |
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| 9. Do you provide Delivery Insurance? |
| It is in your best interest to protect your order. With this in mind we think it is wise for all orders to also include insurance, this is charged at the current Australia Post rate. If you would like to purchase insurance please select the option when checking out your order. |
| last updated - 2009-11-26 05:49:12 |
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| 10. What do you charge for shipping? |
| All orders are delivered via Australia Post or courier if that is the least cost option. Each order has a shipping rate calculated on weight or size, whatever is the least expensive. If you wish to use Express Post please select this option when you are proceeding through the checkout. |
| last updated - 2009-11-26 05:50:13 |
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| 11. Can I add items to an order I have already placed? |
| If you call prior to your order being shipped, it may be possible ti add additional items to your current order. Unfortunately, once your order has been shipped then any additional items would be sent as a separate order. |
| last updated - 2009-11-26 05:50:38 |
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